It can take a few minutes for you to find an email in your inbox to reset the password.
Feel free to check your spam folder if our message has landed there.
If no email arrives, please check whether you have entered the right email address. The email address must match the email address known to us.
Please note: Registration for the newsletter is not synonymous with your customer account. If you have no customer account with us yet and are only registered for the newsletter, you will not receive an email to reset.
Then simply log in with us as a new one. You will also find all the necessary information under "My account".